Terms of use

Contents

1. Special terms of Service :

   1. Registration, management and transfer of Greek domain name

      • The relevant provisions of the Domain Names Management and Grant Regulation apply with .gr or .ελ extension. (Government Gazette 973 / Β / 2018) as amended and in force.

   2. Registration, management and transfer of European domain name

      • The relevant provisions of the Domain Names Management and Grant Regulation apply with .eu and .ευ of Eurid.

   3. Registration, management and transfer of International or Third domain name

      • ICANN and third party regulations apply.

   4. Domain Name Transfer (Greece / Inernational/ European)

      The relevant provisions of the Regulation for the Management and Assignment of Domain Names (Domain Names) ending in .gr or .el. (Government Gazette 973 / Β / 2018) as amended and in force.

      The relevant provisions of the Domain Name Management Regulation ending in .eu and .ευ of Eurid apply.

      ICANN regulations and third party providers

5. Shared web hosting:The customer’s account is located on a shared server, where the resources (i.e CPU, Memory, Disk Performance I/O) are distributed among all the other accounts located on the same server depending on the package selected by the Customer. The Reseller packages are included in this category

6. Semi Dedicated hosting:The Customer's data and databases are hosted in a high tech dedicated server. The resources of the package are shared with minimum and maximum limits. The Company makes sure that the minimum limits reach the maximum limits described by each package

7. Virtual Private Server (VPS) and Cloud Server: These specific servers are virtual and autonomous, while they are located on one or more interconnected dedicated servers (Infrastructure servers). The resources of the packages are committed (i.e. CPU, Memory, Disk size). Minimum and maximum limits of resources consumption are defined by the Company in order to ensure the proper operation of the Dedicated Server/sς.

8. Dedicated Servers: The Customer’s account is located on a dedicated server with specifications of his choice. The resources of the package are exclusive(i.e. CPU, Memory, disk size).‌

9. Server Management: The company manages the Shared and Semi-Dedicated hosting servers. In this context, the Company takes care of their proper operation and defines the specifications of their operation as long as the hosted accounts (sharing CPU usage from customer’s operations). The Virtual Private Server and the Cloud Server are provided unmanaged, unless the “Full Server Management” is activated. Accordingly, the following apply to them:

10. Unmanaged server:The company activates and delivers the server, which is desired by the Customer with complete management information (i.e. Root in Linux environment). After the delivery of the server by the company, the Customer is responsible for the management and its internal operation (such as operating system, management panel, software, services, security on/off)‌.

11. Offered as additional service on a Dedicated, Cloud or VPS server. The Company takes over the management and the internal operation of the server, other than the Customer’s content, with task execution, such as backups and software upgrades of the operating system,installations/settings of the Web server (i.e. Apache, PHP), the database (i.e. MySQL), the hosting panel ( i.e. ‌cPanel,‌ ‌Plesk)‌ etc. In more detail, the management package includes:

    1. Servel - level security controls.

    2. Firewall configuration.

    3. DNS configuration

    4. Server unable to start.

    5. Services unable to start (i.e. apache, mysql, postfix)

    6. Installation of packages via package manager ( i.e. yum, apt).

    7. Server software updates and upgrades (i.e. php, mysql).

    8. Custom settings for services (i.e. Installation PECL/PHP add-ons/extensions).

    9. Εmail server configuration‌ (i.e.‌ ‌postfix,‌ ‌dovecot).

    10. Providing assistance for website troubleshooting (i.e. php.ini).

    11. Cron jobs.

    12. Backup configuration 

    13. Data restoration from backup (i.e. website restoration from the last backup in case of infringement). The company can not provide support in terms of content, for which the Customer remains responsible for management. Indicatively, the Company can provide a website restoration in case of infringement upon a Customer’s request, however the Company is not responsible or competent for checking and fixing security gaps.

12. Admin Hands: It is offered as additional service in “VPS”, “Cloud” or “Dedicated” Servers. The company takes over the compliance check, fixing or correcting issues on unmanaged servers of the Customer for once. The execution of the tasks shall be made upon a clear reference on the issues and the desirable actions is made by the Customer, and only if the estimated remuneration for the engagement work of the technician is accepted.
    The execution includes server management tasks, such as software updates, installations/settings of Web server (i.e. Apache/PHP), Fixing boot issues, and does not include content interference, such as website debugging.
13. SSL Certificates: The company provides security certificates on Domain validation, Organization validation and extended validation.
    Verification and issue policies depending on the category and the certification authority chosen by the Customer, apply in each category of certificates. Indicatively, in these may be included a procedure of ownership validation through email.
    The Customer must provide the Company with the necessary version data, such as the request of digital signature of a CSR certificate, which are transferred to the particular authority for the issuance of the certificate.
    After its issuance, the certificate is provided to the Customer in archive form (i.e. .crt file), which should be installed to the desired service.
    
    Furthermore, the Company provides the SSL installation service, based on which the issuance and installation parts are completed by a technician of the Company
14. Streaming Services (Video or internet radio): The Company provides services of video and radio streaming.
    The technical specifications of the broadcast, such the supported data format (i.e. mp3), or the bitrate of the stream (i.e. 128 Kbps) are defined by the hosting package selected by the Customer.
    The Customer is responsible for the content of the stream and his compliance with the content which is protected by copyrights.
    The Company does not provide operating licences or other certificates related with the broadcast of the content.

15. Web design: The Company provides web design and maintenance services. The execution of the tasks shall be made upon a clear reference on the issues and the desirable actions is made by the Customer, and only if the offer-contract is accepted. The additional terms, as described in the project contract, apply for each design project‌.‌

16. Website design and promotion: The Company provides website design and promotion services, such as Adwords, Social Media etc. The execution of the tasks shall be made upon a clear reference on the issues and the desirable actions is made by the Customer, and only if the offer-contract is accepted. The additional terms, as described in the project contract, apply for each design project.
17. Technical support

    1. The Company provides technical support for the services provided to the Customer, during the whole term of their validity. Before or after the duration of the service and as long as there is not a contract between the Company and the Customer, no technical support is provided.

    2. The technical support could be provided upon a request of the Customer to the technical department of the Company, either through an email or through a message on the online platform “Helpdesk”. The additional means of communication provided by the Company, such as telephone, or chat, can be used as a troubleshooter, but they can not replace the above mentioned procedure of creating a support request. Especially regarding the free hosting packages, such as the “Free Hosting Package”, the support provided either through an email or through a message on the online platform “Helpdesk”.

    3. The Customer shall send his request from the declared email address that corresponds to his account. The Company can not serve requests from third email addresses for security reasons.

    4. The Customer shall describe clearly the addressing issue, but also provide all the necessary information to the technical support of the Company, such as steps of reproducing the issue, in order to enable the Company to carry out the check.

    5. All requests are served in priority order. Especially regarding the free hosting packages, such as the “Free Hosting Package”, the service is offered on low priority

    6. The Company can not guarantee a minimum limit to serve a request, as it depends on the nature of each issue.

    7. Crucial or important issues may be served with greater priority. As crucial or important issues could be considered, these related to the instructure situation of the Company, but also the smooth operation of the servers and the services.
       
       On the contrary, issues related to the Customer’s content, such as website errors, can not be considered as crucial for the operation of a service.
       
       The Company has the right to judge which requests are considered as crucial or important and depending on that to proceed on faster or normal service..

18. Transferring a Website

    1. The Company provides services of transferring a website from another provider. The execution of the tasks shall be made upon a clear reference on the data that the Customer wants to transfer and only if the estimated remuneration for the engagement work of the technician is accepted.

    2. The Company can not guarantee the availability, possibility or time required in order to complete the transfer.

    3. The Company provides free transfer to Customers that have bought any annual or longer, Shared or Semi Dedicated hosting package.
       From the above mentioned is excluded the “Basic Hosting” package as well as the reseller packages.

    4. The free transfer is valid for one website per package, and is invalid for websites designed in programming languages .ASP or .NET

19. Backups

    1. For the shared hosting, semi dedicated hosting and reseller services, the Company creates every two days backups and maintains them for 14 days. From the above mentioned are excluded all free hosting packages, such as the “Free Hosting” package.

        

    2. The execution and repetition time of the backups is defined by the Company.

    3. The Company takes care about the smooth operation of the backups and defines the specifications of their operation.
       

       Within this context, scrapbook archives, temporary and any third files are excluded from backups, which in the view of the company are not related with the smooth operation of the Customer’s account or its content, such as for example cache files.

    4. Depending on the execution cycle of the backup of each server, up to 7 backups can exist. The availability of the backups is not guaranteed and may be affected by several factors, such as backup software errors..

    5. For the above mentioned services (3.2.10.1.), in which the backup service is provided, if a management tool is available, the backup should be performed by the Customer. In case that the service or the hosting package does not provide the backup management capability, the backup is performed by the Company upon a Customer’s request. Such requests can not be more than 3 per day or 7 per week..

    6. For VPS and Cloud Server services the Company does not maintain backups, unless the Customer chooses to activate any additional backup service for his server‌.

    7. Full system backup

       The Company maintains a seven day daily backup of the whole server, in the form of snapshot.
       There is no possibility of restoring individual files or folders.
       The execution and repetition time of the backups are defined by the Company. The Company takes care about the smooth operation of the backups and defines the specifications of their operation. The backup is performed by the Company upon a Customer’s request. Such requests can not be more than 3 per day or 7 per week.

    8. Bare metal backup

       For the operation of bare metal backup, the installation of a special software on the Customer’s server is required.
       
       The Company takes over the installation of the special software and performs occasional audits for its smooth operation, which requires the provision of access from the Customer to his server.
       
       The Company creates backups every 2 days and maintains them for 14 days, unless there is a special maintenance agreement.
       
       The execution and repetition time of the backups are defined by the Company, unless there is a special scheduling agreement.
       
       The Company takes care about the smooth operation of the backups and defines the specifications of their operation.
       
       There is the possibility of restoring the whole server as well as individual files or folders. Relevant requests can not be more than 3 per day or 7 per week..

    9. The Company provides the Customer with a remote storage space of backups through access to FTP/FTPS/SSH protocols.
       The backup settings, such as execution time, repetition time, as well as its smooth operation are competence and responsibility of the Customer.
       The backup can not be performed by the Company, but only by the Customer.

    10. For all other services, such as streaming services (Video or Internet radio), the Company does not provide backups. The Customer should take care about the maintenance of local backups

1. Security
   

   The Company defines the security specifications of its infrastructure and server systems on its network, while taking care of their protection.

   1. In this context, the Customer can not modify the security rules and specifications of the servers and the services, unless they are related to the internal security operations of autonomous serves, such as VPS, Cloud or Dedicated Servers‌”

   2. The Company uses different security systems, including Firewalls, for the protection of its infrastructure. In case that the security systems identify any suspicious or malicious activity, an automatic full or partial exclusion from the services may exist for the Customer.

      On services that are provided with the ability to alleviate the exclusion, the restoration shall be performed by the Customer. In case that the Company does not provide the Customer with the ability to alleviate the exclusion, the restoration shall be performed by the Company, upon a request from the Customer

   3. In case that an infringement in Customer’s services is identified, such as for example on website or email, the Company informs the Customer, in order to take the necessary control and fixing actions, as well as change access credentials. If the Customer does not inform the Company for the actions taken within 24 hours, the Company, depending on the serious nature of the issue, may proceed to a full or partial, for a fixed or indefinite period exclusion of Customer’s services.

   4. In case that malicious actions on Customer’s services are identified, such as execution of a malicious code, spam messages, or phishing, the Company retains the right to proceed immediately and without notification to the exclusion of the Customer’s services..

1. Proper Use and misuse of the Resources

1. The hosting of Customer’s data on Company’s servers depends on the service chosen by the Customer. Each service may include different characteristics or operations, which should be used by the Customer ιn the right frame, without abusing the resources provided. In this context, the following special terms apply.

2. Shared and Semi Dedicated hosting packages are offered by the Company for website and mail hosting. Respectively, they are not designed so as to operate for third purposes, such as storage space. The Customer may choose the purpose of the hosting in autonomous servers, such as VPS, Cloud and Dedicated servers

3. The Customer is not allowed to operate/perform the following technologies/applications: Tor, Port Scans, Ping floods, Packet spoofing, Forging router information, Denial of service attacks, Sniffers, Flooding, Spoofing, Ping bombing, Smurfs, Winnuke, Land, Teardrop, and any other action that maliciously burdens the Company’s network. Especially, regarding Shared and Semi Dedicated hosting, additionally to the above mentioned, the execution of autonomous Processes, IRC, Web spider, Indexer, Bit torrent, Filesharing, Peertopeer, Gaming server, Mail server, Web server, Streaming site, immediate video streaming is forbidden
4. The Customer in not allowed to use the mail service as: 
   - Spamming to recipients that have not asked the receipt of the messages.
   - Registering recipients into mailing lists without their consent.
   - Undesirable advertisement of services and products hosted in a Company’s server, by any direct or indirect means, even if the messaging is made outside the Company’s servers. The Company retains the right to judge which messages are considered as suspicious or malicious and depending on that, to limit the sending of such messages
5. The Company provides services, which are referred to as Unlimited.
   That reference does not reflect to infinite use of the resources (i.e. CPU, Memory, Disk performance I/O).
   The provided characteristics of the package resources chosen by the Customer, are laid down on each page of the product or the service.
   Especially, about the disk usage, the Customer owes not to make use above the inodes limit. Inodes are data structures used to store information regarding an object in the data system, such as a file or a folder, and they form natural limits of hard disk space.
   The total number of inodes shows the number of files and folders the customer has, including all the data, such as website files, emails, settings etc.
   The inodes refer to each individual object rather than their size. They are limited by the Company for the proper operation of the server’s disks
6. The use of excessive system resources is unacceptable.
   The Company retains the right to immediately limit or terminate processes made by the Customer that cause overload or stability issues to services.
   Furthermore, should the use of the Company's services by the Customer create, in the Company's judgment, beyond the permissible limits, the Company's equipment and resources being overloaded, the Company may suspend the operation of the account until such time as it is determined and resolved the cause of overload.
   The Company reserves the right to neutralize intensive mechanisms that burden server resources, such as the CPU
7. The Company provides hosting packages that allow users to connect through SSH. The operation is provided within the context of proper use, while it may be revoked in case of misuse. In packages that the operation is not provided, it can be provided upon a request. The Company has the right to refuse the access or permit limited access to execute specific commands.‌

• Service contract time

  The selection of the «Order to pay» button is defined as execution time of the service contract.‌ ‌

   

• Payment methods
  
  The Company supports multiple payment methods. The use of each method may be subject to special conditions, such as security restrictions or transaction charges in cases of bank institutions. The payment methods are the following:

  1. Paypal

  2. Credit / Debit Card

     1. By using cards on our site to make purchases you declare that you have the right to use them legally.

     2. The Company does not keep the details of your card nor is it responsible for the payment infrastructure

     3. Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA & MasterCard. The Payer then has to enter his personal secret code to complete the transaction successfully

  3. Bank Deposit

  4. Bitcoin

  5. Neteller

  6. Paysafecard

  7. Vivapayments