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Terms of use

General

  • The administrators and owners of the www.pointer.gr web page and the services provided in it are 'T.PAPAMICHAIL VAINAS- G. PSALTAKIS O.E', hereafter referred to as the Company.
  • The use of pointer.gr explicitly requires the full and complete acceptance of the terms and conditions set forth by the Company. The user or visitor of the web pages which are the property of the Company is hereafter referred to as the Client.
  • It is strictly prohibited to use the web pages which are the Company's property in the event of a decline of the terms and conditions by the Client.
  • The full and entire content of the web page, as well as the services provided within it are Copyright of the Company and are protected by the relevant articles of Greek and European Law and international agreements.
  • The use of the content in any manner whatsoever for commercial purposes is only allowed following an express written permission by the Company. It is prohibited to copy, re-edit, download, distribute and resell any and all content of the Company's web site.

Technical Support

  • It is certified that the material which the Client uploads on the server has already been prepared in andvance and will not require further editing/processing by the Company in order to run. The Company reserves the right to access any of the Client's files, web pages and data/information.
  • The Company is under no obligation whatsoever to provide technical support regarding the content of the Client's web page and its uploading on the server. The Company will provide support to the Client at its sole discretion.
  • The free transfer of sites only if it is feasible and does not affect the safety of the company server. The company accepts no responsibility for incomplete transposition of the site or the invalid transfer. The customer is obliged to provide the company with information relevant to the site requested by our technicians.
  • The Company is not responsible for any damage caused in case of unavailability of the network or the technical system thereof,or data loss and does not guarantee that the hosting service will be uninterrupted or flawless, owing to the special nature of the Internet and the networks relaying and distributing information. Under no circumstances, in no event and for no reason whatsoever will the Company be held liable in case the security certificate of the files and databases received on a regular basis is not updated and/or usable.
  • The Company is not responsible if the backup of the files or databases which are taken regularly are not up to date or cannot be used for any reason.

Content

  • The Company will not be held liable for the content of the data and information relayed through its servers. It does not guarantee the reliability of any data/information appearing on the Internet by means or because of its services, or the commercial or personal credibility of anyone or anything appearing on the Internet, nor will will it be held liable for any possible losses/damages suffered by the Client or the parties in transaction with the Client, including the loss of data due to delays, non-delivery of products/merchandize, or termination of services for any reason, mistake, or omission whatsoever.
  • The Client is obliged to update and upgrade the code used for his/her web pages, so that it is compatible with the servers and their installled applications. The Company regularly upgrades applications installed in its servers, so as to maintain the highest security standards possible.
  • It is strictly forbidden to use the Company's services for any unlawful purposes whatsoever, including, but not limited to, publishing pornographic material, pirate content and files originating from theft, reproduction of any content unauthorized by the owner/publisher, without having been granted copyright permission beforehand and sending bulk email without prior authorization from the recipient/s and identity report from the sender. Every person using (or urging visitors on their pages through links to use) pages of such content and practices, may be subject to immediate termination of collaboration with the Company, which also reserves the right to claim any compensation for any direct or consequential losses/damages due to inappropriate use of its services.
  • The sole judge of whether or not the pages uploaded fall under any of the aforementioned categories is the Company, which also reserves the right to delete, without prior notification, user accounts violating the above terms and conditions. The Company is not responsible for the content of its user accounts and does not guarantee the reliability of the information contained therein
  • The Company is required to disclose all information that has been given to it by the customer or which has resulted from cooperation with the customer (personal data) in the case of a public prosecutor's intervention or in case of a request from a competent authority. This information also includes data resulting from the use of Company services, such as records and databases.

Email

  • The Client agrees that he/she intends to make reasonable use of the emailand that the average email traffic through the server will be within the normal traffic limits of an average Internet user. The following are strictly prohibited and can constitute valid reason for immediate termination of a user account:
    • Sending email, bulk or not, to recipients who haven’t requested it (spamming)
    • Registering a recipient in a mailing list
    • Advertisingservices and products of sites that are hosted in the Company's servers in any manner whatsoever, directly or indirectly, even if the messages have been sent through non-Company servers
    • The Company reserves the right to delete an email account without prior notification in the event of a valid complaint for spamming.
    • Emails are kept on the server for 40 days. After the end of the 40 days, they may be permanently deleted
  • The Client ought to keep his/her contact details updated and notify the Company in case of any change. The Company-Client communication and updating on matters pertaining to the Client's account (server upgrades, termination/renewal of an account etc) is made via emails or relevant pages in the Company's site. The Client should regularly check his registered contact email and the Company's website in order to be informed on matters pertaining to his account. The contact email should not be one that has been registered on our Company's servers. All information transferred to the Company's Clients is confidential and the Company has taken all the necessary measures to ensure that this information can be used only when deemed necessary, within the framework of the Client-Company collaboration.

Appropriate use

  • The Client agrees that he/she intends to make reasonable use of the resources of the host server, that not all those resources are intended for his/her own use and that he/she understands that those resources are shared with other users.
    A 15% limit of the computed CPU (Central Processing Unit) and the server's memory is set as a Client's upper limit for the use of the total server's resources.
    In the event that the tasks performed in the Client's account regularly exceed the 15% of the server's total resources, the Client is informed relevantly, so as to terminate those tasks. If, following that information, the Client's account continues to present increased consumption of the server's resources, the Company reserves the right to terminate or limit the tasks performed without further notice

    The server's available resources are exclusively intended for use within the accounts of the Company's Clients. It is forbidden to make available the resources to sites of third parties in any way, shape or form whatsoever, including, but not limited to, extraction of graphics or texts from other sites of material found on a Company's server, execution of banner exchange programs, etc    

    It is strictly prohibited to use irc bot and chatrooms, because of the excessive workload these applications place on the servers.

    The Client should monitor the volume of the space he/she and the rest of the users in his/her account occupy on the Company's hard drives, so that it does not exceed the limits imposed. In case the space occupied exceeds that limit, the Company reserves the right to delete files so as to restore the space at its allocated limit.

  • SSH access is granted at the Client’s request. The Company reserves the right to refuse granting access or grant limited access for the execution of specific commands.
  • The hosting packages are provided by the Company solely for correct use of web sites and emails. The use of excess system resources is not acceptable. It is forbidden to run independent processes, web spider, or Indexer, bit torrent, proxy, file sharing, for illegal file transferring, file sharing, peer-to-peer, gaming servers, streaming sites, direct or indirect reproduction of video larger than 10Mb. The Mailbox limit is set at 500Mb and the total number of emails per day must not exceed 100/hour. In case the use of the Company’s services on the part of the client, according to the Company’s judgment, causes excessive workload on the resources and equipment of the Company, the Company can suspend the operation of the account, until such time as the cause for the workload is determined. The Company reserves the right to neutralize intensive mechanisms which tax the server’s CPU

Inodes usage

  • Ιnode is a data structure which is used to store a data item in the filesystem, such as a file or a folder. The number of inodes of your account represents the the total number of your files and folders (including website files, emails messages etc.). Inode represents each item itself, not the size of it. In order to secure the usage of server's resources, inode usage is limited per account and ranges from 100.000 to 350.000 based on the hosting package (Bronze/Silver/Joomla/Unlimited). If the number of inodes exceeds the limit of your account, you will not be able to write new files on the disk.
  • Limits

    PACKAGE SOFT HARD
    FREE 25000 30000
    BASIC 50000 75000
    BRONZE 100000 125000
    SILVER/JOOMLA 250000 275000
    UNMILITED 350000 375000
    DEFAULT/RESELLER 200000 250000

Description of hosting services

  • Shared web hosting: If you buy a shared Hosting, your site will be placed on a cloud server and the resources (CPU, RAM) are distributed among many other websites that are on the same server
  • Joomla Hosting: If you buy a Joomla Hosting , you get a shared web hosting with the joomla cms pre-installed.
  • Virtual Private Server ( " VPS " ) . If you buy a VPS, you share a server with other clients, but you have complete control and management over the server space you have been allocated. You will have root access and a dedicated IP address
  • Cloud Server: If you get a Cloud server, you will have an entire cloud server solely for your use. You will have exclusive management to bandwidth, memory and disk of the server and its performance will not be affected by the use of other customers who have also bought a cloud dedicated server.
  • Full server management . A Cloud or a VPS Server, needs adjustments, upgrades and monitoring in order to work properly. If you select "Full Server Management", the management for the software of your server software is taken from the Company, otherwise it is your responsibility.
    If you have bought the the Management service, we offer many additional processes like installation of the operating system, setup of Apache, PHP, MySQL. The only thing that you need to worry is the content of your website of yours.  We'll take care of the rest


    Full management service includes the following:

    - Server security  checks
    - Firewall management
    - DNS adjustments
    - Server's boot problem
    - Problems of services start or restart like apache, mysql, postfix.
    - Installation of extra packages via package manager, like yum, rpm
    - Software updates and upgrades (php, mysql).
    - Custom settings for apache (mod_python, mod_ruby, mod_security ..)
    - Installation of Perl/PECL addons / extension
    - Configuration of Emails at server
    - We solve website problems that have to do with server settings, like php.ini
    - Cron jobs
    - Backup adjustments
    - Installation of Google Apps
    - Restoring of a site from the most recent backup in case of hacking.
    - Phone support from 9am to 21.00 pm and 24 hour ticket support.

Unlimited hosting

  • Sites of unlimited hosting are hosted in a shared environment and the policy for appropriate use applies to them in the same manner as for all shared hosting, as they also share the resources of a shared server. The Company is obliged to provide the client with a disk, the traffic and the databases required for his/her site to run, without limiting the client, but without affecting other sites of the same server, as well.
  • The Company reserves the right to interrupt the operation of a web site linked to an Unlimited package in the event it causes the servers to overload and affects the rest of the sites. The client shall be promptly notified and the Company’s technicians shall try to consult the client regarding problems with his/her site, so that those problems are solved
  • The resource usage limit is 250.000 inodes per account

 Backup copies

  • The Company keeps up daily backup copies for 14 days. This servive is active on shared hosting packages
  • The Company will not be held responsible in the event that the backup copy of the files and databases, which it regularly receives, is not updated or usable
  • The Company is not responsible for any site damage resulting from the failure of hardware systems or software and the client undertakes not to have any kind of claims beyond recovery backup  which the company maintain in its own systems at regular intervals.
  • The Company is not obligated to maintain backups from VPS and Cloud servers after the period for which they were active.
  • The Company has the right to delete customer data (files, databases, email, etc.) after the end of the hosting period and has no obligation to keep or restore a copy.

Transactions-Payments

  • All transactions performed through www.pointer.gr are governed by International and European Law, which regulates matters of ecommerce, as well as by the Consumer Protection Law (N. 2251/1994), regulating matters of distance sales. The Company acknowledges the importance of the matter of the protection of Personal Information/Data, as well as that of electronic transactions, and has taken all the necessary measures, by means of the latest, most advanced methods to ensure maximum security. All your personal information and data are secure and confidential
  • The indicated prices of products and services are in Euro and they do not include VAT. The payment for the services and products is made in advance. The Company reserves the right to change prices without prior notice to the client. It is understood that the client always pays the fee indicated on the relevant pricelists for the particular product or service at the time of the placement of the order. The Company reserves the right to provide packages or offers with more favorable terms or prices than those applicable when the client initially purchased products/services from the Company. These changes in prices and terms do not affect current ones. The amount payable to the Company by the client shall never change after the order. The Company reserves the right to change the resources and the prices of hosting services, which are displayed on its site for future clients.
  • The Client has the option to pay off his orders by bank deposit in a relevant bank account, Visa, Mastercard, Maestro credit cards and via Paypal and Moneybrokers. The charge in the credit card will be made following prior authentication and verification of its details and validity. The sole person responsible and liable for the correct details of a credit card is the client. In the event of a bank deposit, Pointer will accept, as just cause for the completion of the order, the grounds for the deposit and not the name of the depositor.
  • In the event that the Client consistently fails to pay off one or more services in their account then the Company reserves the right to suspend, block or delete all his/her domains and hosting accounts, paid or otherwise, without the obligation to provide the Client with backup security copies.
  • The company bears no liability or responsibility, in the event that, at the time of the placement of the order by the Client, and before its being fully paid off, the selected domain has been registered to someone else. This is because we complete registrations after having confirmed that payment has been made.
  • The terms and conditions of use of the www.pointer.gr site herein are in agreement with the existing body of legislation applicable to Greek jurisdiction, are governed by Greek Law and International Agreements and Treaties and relevant Clauses of the EU and International Agreements, and are further received as bona fide conventions, ethical rules of transactions and in line with financial and legal Rights. In the event that any of the terms and conditions of use herein is judged null and void or voidable, this will not affect the validity of the remaining terms and conditions, and the signatory Parties will promptly and jointly endeavor to replace such terms and conditions with others that bear the most relevance to those found void or invalid.

Transfering a website at Pointer.

  • Our support team will make their best effort in order to help you transfering your site at Pointer servers. The Company cannot guarantee . However, the Company can not give guarantees regarding the availability, possibility, or time required to complete a transferEach hosting company has different settings of their hosting packages and data of each site can be stored in non-compatible format . This can make the transfer extremely difficult or impossible.
  • Free transfer is valid for customers who have ordered an annual or biennial hosting package. It is not valid for free or basic hosting plans
  • Free transfer is valid for a site per hosting package and does not apply to sites that have been built in ASP or ASP.NET.

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