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Refund

Money back guarantee

In every hosting package, whether it be a Client's or a reseller's, Pointer offers a 60-day money back guarantee, effective from the start date of the hosting account.

The Client may request the termination of collaboration with Pointer in case he/she is not satisfied with the level of our Company's services (security, speed of our servers).

In such an event, the full amount  of the subscription is refunded, unless this includes additional expenses (purchase or renewal of a domain name, bank or credit card commissions, installation expenses, additional services), in which event all the aforementioned expenses are withheld

The quaranty applies only to new hosting packages and can be requested by the customer up to 15 days before the end of the subscription of the hosting package

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